Last updated: August 2026
SwiftFrame Webworks is a web design and development business operating as a sole trader in England.
Contact: info@swiftframe.xyz
We are not currently registered for VAT, so no VAT is charged on our services and prices quoted are the total amount payable.
These terms apply to the supply of design and development services by us to you. Any quotation, proposal, or written scope of work we provide forms part of these terms. Where a signed proposal conflicts with anything on this page, the signed proposal takes precedence.
Nothing in these terms limits your statutory rights. If you are a consumer, you have rights under the Consumer Rights Act 2015 that cannot be excluded, including the right to services carried out with reasonable care and skill.
A quotation is an invitation to proceed, not a binding offer, and remains valid for 30 days unless stated otherwise. A contract is formed when you confirm in writing that you wish to proceed and we acknowledge that confirmation. At that point the scope, price, and timeline set out in the quotation become binding on both of us.
Unless your written quotation says otherwise:
Payments are processed by Stripe. We do not receive or store your card details. Late payment may incur statutory interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, where that Act applies.
If you are a consumer contracting with us at a distance or away from our business premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days of the contract being formed, without giving a reason.
To cancel, email us at info@swiftframe.xyz within that period. We will refund any payment made within 14 days of receiving your cancellation.
Important: if you ask us to begin work during the 14-day period, and we complete the service within it, you lose the right to cancel once the service is fully performed. If you cancel part-way through, you must pay for the work already carried out, in proportion to what has been supplied. We will always ask for your express consent before starting work inside the cancellation period.
These cancellation rights do not apply to business customers. Cancellation by a business customer is dealt with under clause 6.
Either party may end the contract in writing. If you cancel after work has begun, the deposit covers work already carried out and is non-refundable to the extent of that work. Where the value of work completed is less than the amount you have paid, we will refund the difference. Where it exceeds the amount paid, we will invoice the balance.
To deliver on time we rely on you to:
You indemnify us against claims arising from material you supply that infringes a third party's rights. Delays caused by outstanding materials or approvals may move the delivery date.
Your quotation states how many rounds of revision are included. Work that goes beyond the agreed scope — new pages, new features, or a change of direction after approval — will be quoted separately and only carried out once you approve it in writing.
On receipt of payment in full, ownership of the final design and the bespoke code produced for your project transfers to you. Until then, all rights remain with us.
This transfer does not cover third-party components — open-source libraries, frameworks, fonts, stock imagery, or plugins — which remain subject to their own licences. It also does not cover our pre-existing tools, templates, and know-how, which remain ours; you receive a perpetual, non-exclusive licence to use these as part of your project.
Unless you ask us not to, we may show the completed work in our portfolio and marketing.
Where a project uses third-party services such as hosting, domain registration, payment processing, or email delivery, those services are governed by their own terms and may carry their own fees. We are not responsible for outages, price changes, or discontinuation of third-party services, though we will help you resolve issues where we reasonably can.
We will fix defects in our own code, reported within 30 days of delivery, at no charge. This warranty does not cover changes made by you or a third party, faults in third-party services, new feature requests, or issues caused by content added after handover. Ongoing support and maintenance can be arranged separately.
We do not warrant any particular search engine ranking, traffic level, conversion rate, or commercial outcome, as these depend on factors outside our control.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
Subject to that, our total liability arising out of a contract is limited to the total fees paid by you under that contract. We are not liable for loss of profit, loss of business, loss of data, or any indirect or consequential loss. If you are a consumer, we are liable for loss that is a foreseeable result of our breach, but not for loss that is not foreseeable.
We handle personal data in line with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for details. Where we process personal data on your behalf as part of a project, we do so on your documented instructions under a separate written agreement.
If something has gone wrong, email info@swiftframe.xyz. We aim to acknowledge complaints within 5 working days and resolve them within 30 days. If we cannot resolve matters between us, you may be able to use an alternative dispute resolution service, and consumers can seek guidance from Citizens Advice.
These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may bring proceedings in your own jurisdiction.
We may update these terms from time to time. The version in force when your contract is formed is the version that applies to that contract.